The Grand Hotel

6 Reviews

Star Travel Rating


Review type



Date of travel

Jul, 2012

Product name

Product country

Product city

Travelled with


Reasons for trip


Not only has the hotel lost its sparkle as a previous review stated, it should be completely revamped. We booked in last week and were offered a room 3 floors below ground level. No surprise as the hotel is built into a cliff – the lift is not working for that floor so you will have to go down in another lift to the second floor, then by stairs. This meant my husband had to carry out baggage down a complete flight of stairs and then along miles of damp smelling corridors. The room we were designated 3017 was not shown on any of the signs as it went to 3016 on one corridor and from 3018 on another. When we eventually tracked it down we could not believe what we had been offered. It was the size of a store room, with no window, no daylight and an office fan buzzing away on the small dressing table. I have seen bigger Anderson shelters. We trekked back to reception to change the room and were offered another one, two floors down this time. When we opened this room we almost fell over a zimmer frame and mobility scooter and quickly realised there was an elderly man in the bed. Back to reception where we were asked to wait. All the time there was queue of people complaining about their rooms. Many had changed more than once. It was chaos. We were eventually offered a room on the third floor and insisted on help with baggage. The receptionist unceremoniously dumped them at the entrance and left us to it. The room was very basic but okayish. The bathroom was totally outdated. There was a bath, but no hand shower attachment, so impossible to wash hair. No hand rails to get in/out of bath. Beds were comfortable and clean. However, we were unable to sleep at night because of the screeching of seagulls which were nesting all around the hotel. There appears to be no attempt to control them, and the nearby steps to the lower part of Scarborough were covered in excrement even on the hand rails.

The carpets in the corridors were stained, some chunks were missing.

Dinner was served till 8.30 – what this meant was that you had to vacate by 8.30. We went down at 8 and found half the dishes were finished and staff were already clearing away. The food was about the level of a holiday camp. Roast potatoes were cooked in old fat. Staff were vacuuming around us as we ate. It was allself service – nothing grand about that. Breakfast next day was a scramble. Lifts are inadequate for the size of the hotel, so there are long waits and no seating to wait on. As the hotel caters predominantly for groups of elderly people, we were appalled at the difficulties presented: long anonymous passageways, poor lighting, lack of working lifts etc. Entertainment started with bingo till nearly 10 pm. We didn't bother to wait for what followed. Carpets in the corridor were stained. The numerous mobility aids being used would have been a nightmare in an emergency. Most of the other guests were so elderly they were just glad to be away from home, so were not very discriminating. The receptionist insisted they had many return guests, which I found hard to believe. Although we had booked for two nights, we left after breakfast. We had booked a two night break to get away from caring for my father, so it was a nightmare to be in what appeared to be a giant care home.


Join the club

Become a member to receive exclusive benefits

Our community is the heart of Silver Travel Advisor, we love nothing more than sharing ideas, inspiration, hints and tips between us.

Come feel the love on a Princess cruise. You’ll enjoy the MedallionClass experience others simply can’t, and it’s exclusively for everyone. Visit incredible destinations and be involved in the best experiences around each one of them.

Experience more with Princess and connect effortlessly with the world around you, spend time away with loved ones, take a moment for yourself, and fall in love with your holiday of a lifetime, every time.

With over 20 years of experience, Wendy Wu Tours has mastered the art of creating exceptional, fully inclusive tours which showcase the very best of each destination.

Each tour is led by a world-class guide, who will highlight the very best of their homeland, and includes authentic cultural experiences so you are not just seeing the sights, but truly immersing yourself in local life.

Say hello to ease at sea. Ambassador’s purpose is simple: they want to inspire every guest to experience authentic cruising, effortlessly and sustainably. Passionate about protecting our oceans and destinations, their ships comply with the highest industry emission standards and there is no single-use plastic on board.

On your voyage, you will receive the warmest of welcomes from the Ambassador community as you sail upon the friendliest ships afloat.

This is a global co-operative co-owned by local partners using real local experts and guides, which supports local communities, environments and wildlife. It offers travellers quirky places to stay, activity holidays and learning experiences. Not In The Guidebooks gets travellers off the beaten track into local culture with day experiences and longer, immersive adventures.

From wild wellness breaks in Wales to painting in Portugal, sustainable adventures in Mauritius to food safaris in Brazil, this is immersive, exciting travel.

Seabourn’s five intimate ships carry guests to the heart of great cities, exclusive yacht harbours and secluded coves around the world, while two new purpose-built expedition ships will combine exhilarating adventures in remote destinations with the sophisticated amenities of the world’s finest resorts at sea.

From the luxury of all suite accommodations to complimentary fine wines and spirits, and a no tipping policy, Seabourn exemplifies the definition of travelling well.