This Hotel is part of the Shearings Group and like most of their other Hotels is just a bit short of being value for money, it needs a lot of TLC to become a Great Hotel. The rooms are tastefully decorated with comfortable beds and some chairs to relax in, but otherwise are very basic. The interior decoration is a bit dated but everything is there, including a Conservatory (rather drab) with lovely views to the garden and lakes, a bar where you can obtain drinks, teas, coffee and a meal (from soup to a cooked meal) not overpriced. The menu in the Restaurant is changed every day, Breakfast is very good with everything you would want from a Full fry up to a Continental, all varied cereals, grapefruits, yogurts and various other items including toast, tea and coffee. The evening meals are not up to the same standard, on paper they look excellent, but that’s where it ends. They are trying to serve posh food that is not of any quality, the portions are quite small (ideal for us oldies) but the vegetables and potatoes are very soggy and unappealing (we were served crushed new potatoes, which were a very nasty looking grey colour). The staff in the Restaurant were excellent as were the Bar staff and cleaners, but the Reception staff (were there on Arrival) were conspicuous by their absence, only once in five days was somebody at the Reception desk, This Hotel is not suitable for people with Disabilities, I asked for walk in shower at time of booking, whilst not guaranteed I was not told that there was none available in this Hotel, also when asking for rooms for friends to be close, I did not expect them to be at either end of the 2nd floor (we could not have been further apart.