1 Reviews

Star Travel Rating


Review type



Date of travel

June, 2018

Product name

Product country

Product city

Travelled with

On your own

Reasons for trip

As a seasoned traveller with all my marbles intact and good eyesight, airport navigation presents no basic problems for me despite occasional mobility difficulties.

My recent return experience at this airport is indelibly memorable – for all the wrong reasons:

There are no electric buggies for passengers so I approached the Wheelchair Assistance desk via which I had an unprecedentedly appalling encounter in all the nineteen countries I’ve visited. Placing my raincoat over the ledge in front of the desk, in a corner and causing no obstruction to anyone or anything, the guy behind the counter moves it swiftly and for no reason I can detect whatsoever sans the slightest explanation; when I protested about handling my property in this manner he was terse and agressive. I verbally exploded and left, hobbling towards the departure gate, shocked at his ‘Attitude. He had all the customer service ‘skills’ of a rottweiler on speed. I then encountered a second problem. My gate was B29 but the signage merely indicated gates B36-B21. Few officials to ask for clarification, none of them speaking English and, again, terse ‘responses’ on enquiring if they DID speak English. Limping by now, I eventually found my gate and with about two minutes to spare – no thanks to airport personnel.

When I complained (back home), after acknowledging my protest I was informed that no record of my transit in the terminal had been found. Thus they ‘conveniently’ abrogated their responsibilities entirely by this ruse. So much for security cameras. Had I been a terrorist I could have planted my bomb and escaped untraceable. VERY comforting.

Neither the airport or the wider Spanish economy will benefit from the contents of my wallet in future because Spaniards don’t deserve my custom. I wasn’t in the learning surprised to observe that general customer feedback rated that outfit 4 out of ten.


Join the club

Become a member to receive exclusive benefits

Our community is the heart of Silver Travel Advisor, we love nothing more than sharing ideas, inspiration, hints and tips between us.

Come feel the love on a Princess cruise. You’ll enjoy the MedallionClass experience others simply can’t, and it’s exclusively for everyone. Visit incredible destinations and be involved in the best experiences around each one of them.

Experience more with Princess and connect effortlessly with the world around you, spend time away with loved ones, take a moment for yourself, and fall in love with your holiday of a lifetime, every time.

With over 20 years of experience, Wendy Wu Tours has mastered the art of creating exceptional, fully inclusive tours which showcase the very best of each destination.

Each tour is led by a world-class guide, who will highlight the very best of their homeland, and includes authentic cultural experiences so you are not just seeing the sights, but truly immersing yourself in local life.

Say hello to ease at sea. Ambassador’s purpose is simple: they want to inspire every guest to experience authentic cruising, effortlessly and sustainably. Passionate about protecting our oceans and destinations, their ships comply with the highest industry emission standards and there is no single-use plastic on board.

On your voyage, you will receive the warmest of welcomes from the Ambassador community as you sail upon the friendliest ships afloat.

This is a global co-operative co-owned by local partners using real local experts and guides, which supports local communities, environments and wildlife. It offers travellers quirky places to stay, activity holidays and learning experiences. Not In The Guidebooks gets travellers off the beaten track into local culture with day experiences and longer, immersive adventures.

From wild wellness breaks in Wales to painting in Portugal, sustainable adventures in Mauritius to food safaris in Brazil, this is immersive, exciting travel.

Seabourn’s five intimate ships carry guests to the heart of great cities, exclusive yacht harbours and secluded coves around the world, while two new purpose-built expedition ships will combine exhilarating adventures in remote destinations with the sophisticated amenities of the world’s finest resorts at sea.

From the luxury of all suite accommodations to complimentary fine wines and spirits, and a no tipping policy, Seabourn exemplifies the definition of travelling well.