A hotel charging for WiFi and breakfast juice

1032 Reviews

Star Travel Rating


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Date of travel

January, 2024

Product name

Wli Water Heights Hotel

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We stayed overnight at Ghana’s Wli Water Heights Hotel whilst visiting the nearby waterfalls.

On arrival, there were no check in formalities, and we were simply led to room 2, one of 6 in a row. The reasonably sized room had the double bed pushed against the wall, which we moved to make both sides accessible: but this meant there was only one bedside table. The room was simply furnished with a wardrobe and coffee table but had no fripperies like safe, hairdryer, complimentary toiletries, or bottled water. The comfortable bed had plenty of pillows and the air conditioning was efficient. We were charged a nominal amount for WiFi (£1 for 24 hours) which appeared very petty.

The long, thin bathroom had a walk-in shower which started as a trickle before bursting into life. The shower head was fixed in a vertical position on the wall, with no ability to angle it, so had to be handheld. This was the second time on our trip when we encountered a bucket in the shower. The basin had only one tap which was cold water only.

A list posted on the back of the door told us we were not allowed to smoke, eat, or do laundry in the room and suggested ordering meals in advance for ‘better service’. It was therefore ironic that having preordered lunch, we were told five minutes before we were due to eat that the spring rolls we had ordered had run out.

It was not the only dish on the menu which wasn’t available. At dinner, a traditional dish of waakye with beef stew and vegetables was replaced with arony rice with beef sauce and noodles.

The bar was a little lacking, in that there was only Sprite to go with our gins (a bargain at 9 Cedi/50p), no ice and a wedge of rather dried up lime.

Bearing in mind how much West Africa makes of its coffee industry, breakfast coffee was sachets of Nescafe, a flask of hot water and jug of milk. Although I’d spotted a breakfast menu on the bar the previous evening, we were presented with an au fait accompli – a tomato and onion omelette which was excellent and two slices of unbuttered toast which weren’t. Having asked if they had fruit, we were served large glasses of frothy freshly squeezed pineapple juice.

Having returned our key before leaving, we were chased to our vehicle by a man brandishing a bill for the breakfast juices which were obviously like the WiFi extra.

Helen Jackson

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