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Review: Emirates



  • By SilverTraveller JeanSam

    2 reviews

  • December 2019
  • Heathrow London
  • Dubai
  • Husband
  • Economy

293 people found this review helpful

We have used Emirates twice a year for the past 8 years. The Economy Class flights are more comfortable than most. Their choice of dietary meals are good, although very much the same.

Over the years we have noticed the difference in service. You now have to pay to book your seats. Sadly the practice of giving warm wet towels to clean your hands and soft drinks after the flight has started has been stopped. Drinks are now only offered at meal times. You are still able to have a drink but must request one.

The entertainment, although better than most, does not offer the same high quality as in the past.

I do appreciate it is a business and at the end of the day all about making a profit, but it is the little things that really don’t cost much that make people come back. Sad how things change.

293 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 2 Comment(s)

  • Sologirl
    almost 2 years ago
    Thanks for this. I don’t make a lot of long distance flights now and always appreciated Emirates service and value, but that was when I was working about 10 years ago. This kind of review and other member comments are really helpful to get up to date information as I plan my next trip.
  • Jacks10
    almost 2 years ago
    Very interesting to read this review and I have to say you have hit the nail on the head. We have also travelled Emirates on a regular basis to and from Johannesburg. The decline in their service and hospitality has become very noticeable. Where I once would have unhesitatingly recommended them I find I am very much less likely to these days. I am now using Qatar Airways due to price and find that they are fairly good although not as good as Emirates used to be. Have just been totally surprised by Tui on a long haul flight - not a charter. Absolutely excellent. Shame airlines like Virgin Atlantic, British Airways and others do not emulate the service we received on that those flights!