The Royal Whitby Hotel is in need of reburbishment. Furniture grubby, windows dirty, very limited lift access, (only 1 lift for 4 persons) for such a large hotel, food very basic, (no fruit??) though our room was OK on the 3rd floor.
We were allocated table 18 stuffed in a corner with very little chance to socialise. The coach driver, (Mike) on this holiday I think needs to go on a customer relationship course as giving repeated messages and too much personel info, having run out of hour on our outward journey and spending 45mins in a layby did extend our journey and arrived at our hotel at 22.00 having left home at 8.00, Shearings need to look at what is being asked of their drivers as it would seem that the same drivers who do the feeder service then continue to their designated destinations, (Taco Legislation) it is no wonder that their drivers are in need of some customer relationship advice.
Shearings spend too much time at London Gateway interchange and also having then to travel on to an interchange in the Midlands.
