Tophams Hotel

Star Travel Rating

1/5

Review type

Accommodation

Location

Date of travel

Jun, 2013

Product name

Product country

Product city

Travelled with

Wife

Reasons for trip

Culture / Sightseeing

We went to London last summer for a weekend. We wanted to stay in the centre so that it is easy access to all the attractions. We booked into the Tophams Hotel for one night. The hotel was situated in the heat of the Belgravia, within walking distance from Victoria Station. We were disappointed as we arrived to check in the hotel. It is a converted Victoria building. The receptionist did not show welcome. Her attitude was rude. After we checked in there was not offer to help with our baggage. We had to take the lift up to the second floor, follow round a bendy dark corridor to find our room. The standard of the decorations were poor, considering it was a four star hotel. The room was dark and smelly. The paint from the bathroom ceiling was mouldy and flaking off. One of the light bulbs was not working. It was suppose to be a double room with tea making facilities, but they only left us one dirty mug in the room. We have to ask one of the cleaners at the corridor for an extra cup. The bed was too soft and uncomfortable and squeaky too. We did not have a good night sleep. The next day we went down to the basement to have our breakfast, the room was jam packed. The waitress found us a small table for two to sit down and have our breakfast. When we order for a pot of tea, she only brought a small pot which is not enough to fill two cups. We had to wait for ages before we got another pot of tea. We did not enjoy our stay at the Tophams hotel. We definitely will not go back there again. The only good thing about the hotel is the location. Unfortunately it was all wasted on the poor service and the poor quality of the rooms.

Kenbob

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