The Palas wasn’t exactly a palace

1161 Reviews

Star Travel Rating

3/5

Review type

Accommodation

Location

Date of travel

September, 2024

Product name

Palas Hotel

Product country

Bulgaria

Product city

Kazanlak

Travelled with

Couple

Reasons for trip

Culture/Sightseeing

Despite Bradt suggesting the Palas Hotel in Kazanlak was a little dated, it was probably one of the better places we stayed in during our tour of Bulgaria.

Arriving at 11.30am, we were pleasantly surprised when the receptionist who spoke good English told us our room, 203 on the second floor, was ready.

Our spacious room had two queen-size beds pushed together with a single sheet on top and two pillows with additional ones in the cupboard. The bedside cabinets had lights, but no charging points although there were plenty in the room. There were two cream leather comfortable chairs and an occasional table, a dressing table and stool, wardrobe, and TV. The mini bar was stocked with water, snacks and alcoholic drinks, and there was the luxury of a Nespresso coffee machine with two pods and a kettle. WiFi was good, the AC wasn’t needed, and room service was available.

The good-sized bathroom had the usual facilities as well as a bidet, complimentary toiletries, a good hairdryer mirror combination, a shaving mirror and plenty of towel hooks. The shower was over the bath, which was deep with sloping sides, so getting in an out was difficult and a helping, steadying hand was required. In addition, the short screen meant water sprayed onto the floor, and the hot water dipped randomly in and out. There was also the irritating sound of constantly running water somewhere under the sink.

Dinner was included in our package and served in the garden restaurant which had both indoor and outdoor seating, separated by doors and windows, which were firmly closed as it was a rainy night. On arrival, there was only one other couple who obviously knew all the staff, and who smoked and vaped constantly throughout the meal, with the waitress at one point pulling up a chair at their table and vaping with them. When at the end of the meal, I asked the waiter about Bulgaria’s smoking policy, I was told it was a garden restaurant!

From the extensive wine list, I chose a bottle of rosé, excellent value at 25 Lev or £10.90, as Kazanlak is the centre for Bulgaria’s rose oil production process. We were presented with small bottles of water and a starter of a Caprese salad – sliced tomatoes alternating with mozzarella, and topped with pesto and pine nuts. It was simple and tasty, but large and normally we would have shared. It came with four slices of a rather incongruous white loaf which we avoided. There was then a pleasant gap until the main course arrived: a deliciously seasoned pork loin sliced into four on the diagonal, sat on mashed potato with a light mushroom jus. We were then served what we thought was ice-cream but was said to be a special yoghurt with candied green figs (the room service menu included a dessert of strained yoghurt with green fig jam). The wine was kept chilled in an ice bucket and husbanded well, so it lasted throughout the meal.

Breakfast (available from 7.30am to 9.30am) was served in the main restaurant, a rather grand, but old-fashioned place with lots of bric-a-brac. There was a good buffet beginning with two types of juice, yoghurt, cereals and fruit. The hot dishes were difficult to see as it was a little dark and gloomy, but there were fried and scrambled eggs, bacon, sausages, and what appeared to be several types of grilled vegetables. We stuck with items from the cold selection of meats, cheeses, hummus, red pepper dip, garlic dip, olives, tomatoes and cucumber. The only disappointment was the sliced bread. There was also a good selection of small cakes and biscuits which were ideal with excellent coffee from a machine.

This was a pleasant one-night stay, but Bradt are right, and the bathrooms particularly need modernising.

Helen Jackson

Join the club

Become a member to receive exclusive benefits

Our community is the heart of Silver Travel Advisor, we love nothing more than sharing ideas, inspiration, hints and tips between us.

Come feel the love on a Princess cruise. You’ll enjoy the MedallionClass experience others simply can’t, and it’s exclusively for everyone. Visit incredible destinations and be involved in the best experiences around each one of them.

Experience more with Princess and connect effortlessly with the world around you, spend time away with loved ones, take a moment for yourself, and fall in love with your holiday of a lifetime, every time.

With over 20 years of experience, Wendy Wu Tours has mastered the art of creating exceptional, fully inclusive tours which showcase the very best of each destination.

Each tour is led by a world-class guide, who will highlight the very best of their homeland, and includes authentic cultural experiences so you are not just seeing the sights, but truly immersing yourself in local life.

Say hello to ease at sea. Ambassador’s purpose is simple: they want to inspire every guest to experience authentic cruising, effortlessly and sustainably. Passionate about protecting our oceans and destinations, their ships comply with the highest industry emission standards and there is no single-use plastic on board.

On your voyage, you will receive the warmest of welcomes from the Ambassador community as you sail upon the friendliest ships afloat.

This is a global co-operative co-owned by local partners using real local experts and guides, which supports local communities, environments and wildlife. It offers travellers quirky places to stay, activity holidays and learning experiences. Not In The Guidebooks gets travellers off the beaten track into local culture with day experiences and longer, immersive adventures.

From wild wellness breaks in Wales to painting in Portugal, sustainable adventures in Mauritius to food safaris in Brazil, this is immersive, exciting travel.

Seabourn’s five intimate ships carry guests to the heart of great cities, exclusive yacht harbours and secluded coves around the world, while two new purpose-built expedition ships will combine exhilarating adventures in remote destinations with the sophisticated amenities of the world’s finest resorts at sea.

From the luxury of all suite accommodations to complimentary fine wines and spirits, and a no tipping policy, Seabourn exemplifies the definition of travelling well.