£224 paid for a room I couldn’t sleep in. Bed rock hard. Carpet filthy. Heat unbearable. Open the window to hear the water from broken guttering pouring onto the ground. Mouldy shower. No drinking water in the rooms, only warm water from the cold tap in the bathroom. Furniture broken and defective. Decor very shabby in the room. Took over 2 hours to complete evening meal due to long wait between courses. Ordered drinks upon entering restaurant, we received them when we had finished our 1st course. Staff more interested in passing a puppy around for cuddles. Left before breakfast as couldn’t stand to be there any longer. Complain and you are laughed at. No managers present to talk to. Phone them later and they are sarcastic. Emailed customer service and they replied saying they will look into my email in the next 14 days.
DO NOT GIVE THEM YOUR CREDIT CARD WHEN CHECKING IN. THEY CHARGE YOU EVEN IF YOU ARE NOT HAPPY.