Smartwings

Star Travel Rating

1/5

Review type

Airline

Location

Date of travel

September, 2018

Product name

Product country

Product city

Travelled with

Solo

Reasons for trip

THE WORST EXPERIENCE EVER!!! I was on the flight QS1071 from Podgorica, Montenegro to Malaga, Spain via Prague, Czech Republic. Old airplane, with no room for legs, rude staff and long delays. But the worst thing happened after arrival at Malaga airport. My luggage was lost at Prague Airport and I have waited for 4 days to get it back! When I finally got my luggage it was completely destroyed with my clothes burned and ragged. At baggage claim we made a damage report. After that I was adviced to fill up a form about my damage on SmartWings website but since today nobody have contacted me. Stay away from this company!!!

BorisZu

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