I was staying here with my 75 year old mum when we went to London to see a concert at the Royal Albert Hall. We arrived at 3pm on the 29th April to be informed that the hotel had been flooded and we were to be transferred to another hotel. The Oxford was central and safe in Earls Court. We were taken by taxi to the Kensington Suites Hotel on Kensington High Street. The Kensington Suites was situated on a very busy road, a 500 metre walk to the nearest amenities. I got a very bad feelng when the facade of the hotel looked like a B&B for DSS claimants. The room I was shown was dirty and damaged. When I asked for a better room I was informed by the receptionist that this would cost £500 per night. We returned by taxi to the Oxford Hotel and after a lengthy argument we were given a basement room. My advice to anyone who stays at the Oxford is do not get into a taxi to be taken anywhere if you are "bumped" and stand your ground. The hotel is obliged to find you alternative accommodation of the same standard if they cannot honour a pre-paid booking. Everyone was complaining at the Oxford when we arrived back. The manager was rude and dismissive when dealing with an Italian family. He was equally rude with us, however I took no offence and gave as good as I got. DO NOT STAY HERE.
