This hotel looks quite impressive from the outside, but sadly the interior is really rather shabby. As the largest hotel in Blackpool, I understand that coach parties are the only way forward for such a hotel, but with volume, comes lack of service. Queues to check in, overcrowding, and poor service are the norm. Our room was tiny, cold and unwelcoming. The windows were frosted, so we had no view, and the heating only came on between 6pm and 8pm. The bed was hard, and facilities were poor. In the bar/café area, everywhere was sticky and grubby, with lots of uncleared tables. The carpets and chairs were threadbare, and our cup of tea was stewed and undrinkable. Toilets in the public areas were best avoided. We upgraded to a dinner in the Boston restaurant, and to be fair, the food was good, and so was the service. Breakfast was fair, but the plates were cold, even though the sign advised caution: hot plates! Checking out was a nightmare as several coach parties all crammed into the reception area, so there was nowhere left to sit and wait.