My husband and I have stayed in this hotel several times in February and each time we have had no complaints. The rooms are comfortable with room to move around and with views ranging from outstanding to pleasant. The wi-fi is free in all areas. There are 3 floors with lifts. The rooms towards the rear are up a small set of stairs, but there is a small lift there too. We have seen all ages staying at the hotel, some with children, but it is not set up especially with children in mind. Most of the clientele are middle age to elderly. The pool is a good size for swimming and I thoroughly recommend, if like me you wake around 7.00 am, that you go for a swim at this time. I usually have the pool to myself and the view of the sun slowly waking up over the hills on the other side of the loch is truly magical. There is a steam room, a sauna and a hot tub all available, but neither of us have tried these. The jacuzzi tub at the side of the pool is lovely to relax in after the swim. There is a spa in the hotel, but again, I have not sampled any of the facilities. The food is always very nice and the staff have never been anything, but friendly and helpful. Inveraray itself is a lovely little town and it is surrounded by the loch on two sides. The walk from the hotel to the town is along the loch side and is a reasonably flat walk of approximately 15mins [less if I'm on my own, more if it is just my husband]. There are enough shops to while away a morning and the George serves very nice food with a lovely atmosphere. We have found that the woolen shop on the high street is cheaper than the Edinburgh Woolen Mill further round the loch We are still finding different places to visit from this town and this year we found the Knapdale area which is mostly – or all – single track road, but the views are worth the bother. What more can I say than we'll be going back next February.