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Date of travel

January, 2020

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Reasons for trip

I usually drive to Spain but this year (2020) I decided to fly. I chose from East Midlands airport because, although my son is a captain with Easyjet (another very reliable airline), they do not operate from the east midlands.

I have limited mobility and hence requested assistance from I was acknowledged immediately I arrived at East Midlands airport and offered a wheelchair. My cases were moved for me and I received all the help I needed from then on until I was comfortable in my seat, the cabin crew having assisted my wife and I to store our hand luggage in the overhead lockers.

On arrival at Malaga Airport process was reversed and I received help right up to baggage claim. There I was left to my own devices but I believe further help would have been available had I requested it.

I will certainly use Jet2 in the future if I decide to fly again.


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