Ibis Hull City Centre Hotel

875 Reviews

Star Travel Rating

4/5

Review type

Accommodation

Date of travel

December, 2017

Product name

Product country

Product city

Travelled with

Partner

Reasons for trip

Culture / Sightseeing

After a bad experience at the “Royal Hotel Hull”:https://www.silvertraveladvisor.com/review/accommodation/173918-review-royal-hotel-hull, I vowed never to stay there again. So, we decided on the “Ibis Hull City Centre Hotel”:https://www.accorhotels.com/gb/hotel-3479-ibis-hull-city-centre/index.shtml#section-description as it was still centrally located and near the railway station and was one of the cheapest.

Ibis was new to me, but the online booking process was simple and on checking the address before leaving, I realised I could check-in online in advance, giving my credit card details and estimated time of arrival. Although the check in time wasn’t until 2pm, we were pleased to find our room and key card were ready and waiting for us at 12.30pm.

Room 311 was modern, bland in terms of décor, but a good size. The bed was comfortable and for some reason I’d booked a twin (possibly it was cheaper) and so we both had our own duvet with spare pillows available in the wardrobe. Facilities included large TV, bench for writing, chair and open plan hanging space with shelving, good hairdryer (although a plug nearer the mirror would have been good) and tea and coffee making facilities with custard creams. There were plenty of plug points including at the bedside and wifi was included.

The bathroom can only be described as a semi-circular pod with a moulded plastic interior which might sound odd, but it was relatively spacious. It had a great, large shower which didn’t flood the bathroom floor, plenty of hot water, and most importantly, good lighting and a mirror that didn’t steam up. There were towel hooks, and a notice telling us that towels would only be changed on request (and unlike some places where we have duly hung towels up as a ‘do not replace’, this was the case).

We chose room only, but found plenty of cafes nearby for a lighter breakfast. The simple, functional breakfast room on the ground floor also provided evening meals and the bar was open until midnight.

Ibis are obviously confident of their service levels as a sign suggested that if they couldn’t resolve your issue within 15 minutes, your stay would be free.

As we’d done the online check-in, I found an email on the final morning with my bill attached and as my credit card had been pre-authorised, all we needed to do was hand the key card in. If you want to leave your luggage, it’s £1 a bag. However, when checking the bill, I got a pleasant surprise: I’d written down the figure of £93.80 which I’d assumed was per night, but it turned out to be the cost of the two-night stay.
I would definitely return.

Helen Jackson

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