Holiday Inn Express London Heathrow T5

123 Reviews

Star Travel Rating


Review type



Date of travel

Mar, 2012

Product name

Product country

Product city

Travelled with


Reasons for trip


Ten days after flying from Gatwick, and I'm in another hotel – this time at Heathrow. This is a new hotel, and it shows, in generally good ways. Bedroom was spacious, clean and fresh looking. In addition to the double bed, it had a small settee (for making into another bed for family room?). Good 3-piece bathroom with generous walk-in shower (no bath – fine for me!). ‘Squirty’ soap, and shampoo. Limited ‘open plan’ hanging space but, as this was a one-night stopover, this was OK – most clothes don’t come out of the suitcase. Wouldn’t do for an extended stay as a couple (but then, who’d book an extended stay at Heathrow Airport?).

As I was travelling for business, the good desk space was appreciated – but my first ‘grouse’ was being asked to pay for the (advertised as free) WiFi. Why was I asked? ‘You booked through Holiday Extras, so WiFi is not included – I can sell you a voucher for … ’ – so why does the Holiday Extras web page not say so, when the link provided to the Holiday Inn Express T5 website tells us that WiFi is free? And I booked a Gatwick Airport hotel through Holiday Extras and got WiFi included (so maybe a different approach between Holiday Inn Express, and Best Western?).

I had an acceptable chicken curry, with rice and mini-nan bread, from the limited menu in the spacious bar-restaurant area – price, including my 250ml glass of Chilean Merlot was a reasonable £16.10 for this type of food/hotel. They also have an Italian-themed restaurant, which I didn’t try on this occasion. Menus weren’t available in the room, nor were they displayed outside of the restaurants – so you had to go in and sit down first … why?

When buying drinks from the bar, the price-per-glass for whisky works out at more than £100.00 for a bottle of grouse! Time I bought myself a hip-flask, methinks – that way I can have a malt whisky nightcap at less than half the price of an over-the-bar blended.

The buffet breakfast – which appeared to be extensive on first approach (and which was included in the (discounted Holiday Extras) price was … interesting for its selection? Three cereals (coco pops, rice crispies, and corn flakes). Limited selection of fruit (canned peaches and grapefruit; fresh banana) … yoghurt .. toast .. coffee machine with a selection also of teas/infusions. But: the hot buffet was limited to scrambled egg, sausage, and baked beans. Now – whilst I might be happy with scrambled egg on toast sometimes – anyone expecting bacon, hash browns, grilled tomato/mushrooms or fried/poached egg would have been disappointed. As nobody checked us into the breakfast room it’s not clear whether more was of offer if asked for.

National Express ‘Hotel Hoppa’ bus number H5 runs a half-hour service between Terminal 5 and the hotel, between 0400ish-2300ish daily, with a journey time of 10-15 minutes. The adult fare, when bought from the driver, was £4.50 single/£8 return (cash only). You save a bit by paying at the National Express counter inside the terminal, where you can also pay by card. Reception told me that a taxi from the hotel to T5 would cost £17-20; whilst picking-up a taxi from the rank at T5 to the hotel would probably cost more.


Join the club

Become a member to receive exclusive benefits

Our community is the heart of Silver Travel Advisor, we love nothing more than sharing ideas, inspiration, hints and tips between us.

Come feel the love on a Princess cruise. You’ll enjoy the MedallionClass experience others simply can’t, and it’s exclusively for everyone. Visit incredible destinations and be involved in the best experiences around each one of them.

Experience more with Princess and connect effortlessly with the world around you, spend time away with loved ones, take a moment for yourself, and fall in love with your holiday of a lifetime, every time.

With over 20 years of experience, Wendy Wu Tours has mastered the art of creating exceptional, fully inclusive tours which showcase the very best of each destination.

Each tour is led by a world-class guide, who will highlight the very best of their homeland, and includes authentic cultural experiences so you are not just seeing the sights, but truly immersing yourself in local life.

Say hello to ease at sea. Ambassador’s purpose is simple: they want to inspire every guest to experience authentic cruising, effortlessly and sustainably. Passionate about protecting our oceans and destinations, their ships comply with the highest industry emission standards and there is no single-use plastic on board.

On your voyage, you will receive the warmest of welcomes from the Ambassador community as you sail upon the friendliest ships afloat.

This is a global co-operative co-owned by local partners using real local experts and guides, which supports local communities, environments and wildlife. It offers travellers quirky places to stay, activity holidays and learning experiences. Not In The Guidebooks gets travellers off the beaten track into local culture with day experiences and longer, immersive adventures.

From wild wellness breaks in Wales to painting in Portugal, sustainable adventures in Mauritius to food safaris in Brazil, this is immersive, exciting travel.

Seabourn’s five intimate ships carry guests to the heart of great cities, exclusive yacht harbours and secluded coves around the world, while two new purpose-built expedition ships will combine exhilarating adventures in remote destinations with the sophisticated amenities of the world’s finest resorts at sea.

From the luxury of all suite accommodations to complimentary fine wines and spirits, and a no tipping policy, Seabourn exemplifies the definition of travelling well.