Took my sister to this hotel as a birthday treat with a trip on the Thames. A really lovely hotel, attached to Charing Cross Mainline Station – incredibly quiet considering it is in one of the noisiest places in London. Beautiful accommodation, beautiful building, and lovely staff. Nothing too much trouble. Additionally, on checkout you can leave your luggage with their Concierge who will look after it for the day, effectively giving you an extra day in London. Could not fault it in any way at all.