Reviewed 14 May 2017
We stayed at the Burlington for a Shearings 5 day break.
We had a good trip down thanks to our driver, Peter, who is a very friendly and jocular chap.
On arrival we were greeted by the general manager, Christine, who came across as friendly, efficient and helpful. Chris gave us an overview of the hotel and stressed that her priority was that we enjoyed our stay. We did not see Chris again during our stay but her influence was evident in the friendly and efficient way the staff carried out their work.
Our room was on the 3rd floor with a great view of the pier almost directly opposite. We had paid extra for the view and for a standard plus room and felt that this had been well worth it. Our room was comfortable, well furnished and clean.
Meals at the hotel were very good and we particularly liked the buffet breakfast which was hot, fresh well cooked and frequently topped up. Evening meals were also very good and we felt that the choices available were adequate for most tastes. The dining room staff were very busy and worked hard. Alexis was our waiter and he was really friendly and efficient and despite the pressure of work he remained friendly and efficient and we were served promptly with our meals which were hot and plentiful.
The bar staff were efficient and friendly and the entertainment was good. My only criticisms, which are common with many hotels, are the price of drinks and that whichever of Shearings hotels we have stayed at the beer and lager are the same no matter what part of the UK we are in. it would be an added bonus if local beers were available on draught rather than the expensive bottled ones.
The reception staff were always friendly and helpful whenever we spoke to them. Worthy of special mention are Dione and Ivone.
There were five coach parties and people who had made their own way to the hotel so it was very busy the staff seemed to carry out their work in a pleasant, cheerful and efficient way and we felt that we were well looked after.
Chris should be very proud of the efficient and friendly team she has and we would certainly have no qualms about staying at the Burlington again. Thank you Chris and team for a very pleasant stay