A place to be avoided

1349 Reviews

Star Travel Rating

Rated 1 out of 5

Review type

Accommodation

Location

Date of travel

May, 2025

Product name

Fullton Inn

Product country

Romania

Product city

Cluj-Napoca

Travelled with

Couple

Reasons for trip

Culture/Sightseeing

The Fullton Inn is in Romania’s second city, Cluj-Napoca and although we were due to spend three nights there, we literally spent less than an hour.

Having arrived at 4pm, the onsite car park was not immediately obvious, and we stopped at the opposite side of the busy one-way road and crossed.

On arrival, we found an attractive courtyard with all the rooms located around it over two levels. The reception door was locked with a telephone number to ring, and although our guide tried several times, it was not answered. We walked around to investigate but could only see what we assumed was a customer sitting at a small table drinking coffee. Having found the door to the breakfast room I called out, making it obvious we were new arrivals, but when the guy didn’t respond, we thought our assumption was confirmed.

It was not totally clear what happened next, but a car arrived in the courtyard and the ‘customer’ went to talk to the driver. After a brief conversation, he then went to the reception area, found a key and unlocked the door. He struggled to find our booking, but it was eventually tracked down. I couldn’t resist asking why he’d not answered our calls, and he replied they didn’t go through to his phone, and that he was on a break. None of us were impressed.

Our guide carried our bags up to the first floor, where in a key box at the side of the door, we found the key. The room looked fine but having pulled the net curtain for privacy as everyone walked past, the stopper at the end of the pole fell off and the curtain flew off the rail.

Before we had the chance to unpack, our guide messaged to suggest a change of hotel and we readily agreed. So, we trudged back down the stairs and across the busy road and headed off to the Hotel Beyfin.

Helen Jackson

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